- Q:
1.What‘s the payment terms?
- T/T in advance (40% deposit, 60% before consignment).
- Q:
2.What’s the email response time?
- Within 12 hours.
- Q:
3.What is the online support time?
- 7/24.
- Q:
4.How many years warranty?
- The standard limited warranty is 3 years. Depending on customers & projects conditions, we may offer extended warranty and special terms, the warranty is then subject to the terms of signed agreements.
- Q:
5.What’s the delivery time?
- It depends on the led display model and the inventory & stock status. Typically it’s 10-25 days upon receipt of deposit.
- Q:
6.What’s the packaging?
- Depending on led display types and applications, the packaging options are plywood (non-timber), flight case, carton box etc.
- Q:
7.Can you provide freight services?
- To most countries & regions, we can provide air & ocean freight services to destination city / port, or even door to door.
- Q:
8.Do you have MOQ?
- No. We believe big changes start with small first steps.
Kellen Chen